Shipping Policy

Free Shipping

We offer free standard shipping on qualifying orders within the contiguous United States. Shipping eligibility and any applicable thresholds are shown at checkout before you complete your purchase.

Free shipping may not apply to Alaska, Hawaii, U.S. territories, or international destinations. Additional shipping charges for these areas will be calculated at checkout when available.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed (Monday–Friday, excluding holidays).

• Orders placed after 12:00 PM ET may begin processing the next business day.
• During promotions, sales, or high-demand periods, processing may take a little longer.
• You will receive an order confirmation email when your purchase is received, and a shipping confirmation with tracking once your package ships.

Delivery Timeframes

After your order ships, estimated delivery times for standard shipping within the contiguous U.S. are typically 3–7 business days, depending on your location and the carrier used.

Estimated delivery dates shown at checkout or in confirmation emails are guidance only and are not guaranteed. Delays can occur due to weather, carrier volume, address issues, or other circumstances beyond our control.

Shipping Carriers & Tracking

We ship via trusted U.S. carriers such as USPS, UPS, or FedEx, depending on your location and package size. Once your order ships, you will receive a tracking number by email so you can follow your package until delivery.

If tracking has not updated for several days after shipping, please wait 24–48 hours and check again — carriers sometimes take time to scan packages into their system.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete address information provided at the time of order.

If you notice an address error shortly after ordering, contact us immediately at support@mydrcleanspray.com with your order number. We will try to update the address before the package ships, but we cannot guarantee changes once fulfillment has started.

Lost, Stolen, or Damaged Packages

If your package appears lost, stolen, or arrives damaged:

• Contact us within 7 days of the expected delivery date (or within 7 days of delivery for damaged items).
• Include your order number and, for damaged items, clear photos of the packaging and product.
• We will work with the carrier to investigate and arrange a replacement or refund as appropriate.

Once a package is marked delivered by the carrier, please check with neighbors, household members, and nearby safe places. If it still cannot be located, reach out and we will help.

International Shipping

At this time, we primarily ship within the United States. International shipping options, if available, will be shown at checkout. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Returns & Refunds

For return eligibility, our 60-day money back guarantee, and refund timelines, please see our Refund Policy.

Contact Us

Questions about your shipment? We are happy to help:

• Email: support@mydrcleanspray.com
• Address: 3425 Simpson Ferry, Camp Hill, PA 17011, USA

Please include your order number so we can assist you as quickly as possible.