Refund Policy

60-Day Money Back Guarantee

We offer a 60-day money back guarantee on all Dr Clean Spray purchases. If you are not completely satisfied with your order for any reason within 60 days of receiving your product, simply contact our customer support team and we will be happy to help.

Eligibility for Refunds

To be eligible for a refund, the following conditions apply:

• Your refund request must be submitted within 60 days of the delivery date.
• You must provide your order number and the email address used at checkout.
• Products should be returned in reasonable condition. Partially used products may still qualify for a refund under our satisfaction guarantee.
• Refunds are available for purchases made directly through our official website.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Email us at support@mydrcleanspray.com with the subject line "Refund Request".
2. Include your order number, full name, and reason for the refund.
3. Our support team will review your request and respond within 2–3 business days.
4. If approved, we will provide return instructions (if applicable) and process your refund.

Refund Processing

Once your refund is approved, please allow 5–10 business days for the amount to appear on your original payment method. Processing times may vary depending on your bank or payment provider.

Refunds will be issued to the original payment method used at checkout. We are unable to send refunds to a different payment method or account.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Non-Refundable Situations

Refunds may not be available in the following circumstances:

• Requests submitted after the 60-day guarantee period.
• Orders placed through unauthorized third-party sellers.
• Products that have been deliberately misused or damaged after delivery.

Contact Us

If you have any questions about our refund policy, please reach out to our support team:

• Email: support@mydrcleanspray.com
• Address: 3425 Simpson Ferry, Camp Hill, PA 17011, USA

We are committed to resolving all customer concerns promptly and fairly.